FAQ
Frequently asked questions
Are they heavy?
We believe very light and wearable for being pebbles. Basalt is an igneous volcanic rock. which neans more porous than many stones. You'll notice that many of our pieces have had some of the pebble removed by drilling core holes in them, or flattening the back which removes much of the weight.
Can I get a different gemstone?
Probably. Let us know what you have in mind. Be aware that changing gemstones may affect the price and it also makes the piece a customized piece and will not be returnable.
Can the earrings I like have a post back instead of a wire ?
Probably, many can be adapted, just let us know which pair you are contemplating.
Can I get a piece I saw at a show that I don't see on your site?
Probably, let us know what you saw and there will be a good chance we can figure it out.
Do you do custom work?
All the time. Feel free to contact us and we'll be happy to work with you, whether it is adapting one of our designs, or creating something you have in mind. Sometimes, depending on our schedule, this maybe a bit of a longer process.
When will my order ship?
If it is an in stock piece, usually within a week. If it is something we have to work on, like resizing a ring, it may be a bit longer. If we are traveling and doing shows it may take longer, which we will let you know when ordering.
What about repairs?
Well, we certainly do them, and mostly at no charge, except for shipping to us, unless the customer is responsible for the damage. We normally replace a lost earring at 40% of the pair cost, and ask the lone one you have be sent to us so we can match pebbles. We can not repair anything not made by us.